Frequently Asked Questions

Are all items really hand-painted?

Yes! Every piece is hand-painted by our artists using high-quality acrylic paints. Each one is unique—no two are exactly alike.

How long will it take to receive my order?

Orders are usually processed within 2–5 business days. Custom orders may take a bit longer depending on complexity. You'll receive tracking info as soon as your order ships.

What if my item arrives damaged?

We carefully package every piece, but if something arrives damaged, please contact us within 48 hours with photos and we’ll make it right.

How do I care for the painted items?

Gently dust with a dry cloth. Avoid using water, chemicals, or direct sunlight to preserve the artwork's vibrancy.

Are these safe for kids or pets?

Yes, we use non-toxic, water-based acrylic paints. However, some items may contain small parts and are intended for decor only not as toys.

Are your products eco-friendly?

We use sustainable materials wherever possible and package orders with minimal waste. Our paints are non-toxic and water-based.

Do you restock sold-out items?

Many of our pieces are one-of-a-kind, so once they’re gone, they’re gone! But we do bring back similar styles based on popular demand